F.Q.A

Frequently Asked Questions

Customer

1. What is Maharaja Kart?
We help customers outside India purchase authentic Indian products. We handle the entire purchase and delivery process, from shopping for items in the Indian market to shipping them to your doorstep.

2. How does it work?
Browse and select items from our curated list or request personalized shopping. We purchase the items, manage shipping, and handle any customs duties, delivering the products directly to you.

3. Who can use our services?
Our services are available to anyone living outside India who wants to purchase Indian products, whether part of the Indian diaspora or simply fans of Indian goods.

4. What types of products can I buy?
You can buy a wide range of products, including clothing, accessories, home decor, food items, and more. Our personalized shopping service can help find specific requests.

5. How are products sourced?
We source products from trusted local vendors and markets across India, ensuring authenticity and quality. We also partner with small vendors to offer unique and diverse items.

6. What makes us different from other shopping services?
We offer a personalized shopping experience tailored to your needs, ensuring authentic products from India. We handle all aspects of the purchase and delivery process, providing a seamless and hassle-free experience.

7. How long does it take for my order to arrive?
Delivery times vary based on your location and the items ordered. Typically, you can expect your order to arrive within 2-4 weeks from the date of purchase.

8. Are there any membership benefits?
Yes, we offer premium memberships that include benefits like exclusive deals, faster shipping, and priority customer support. Details are available on our membership page.

Technical

1. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the real-time status of your delivery.

2. What are the accepted payment methods?
We accept all major credit and debit cards, PayPal, and other secure payment gateways to ensure a smooth and safe transaction process.

3. How secure is my personal and payment information?
We use advanced encryption technologies and secure payment gateways to protect your personal and payment information. Your privacy and security are our top priorities.

4. Can I change or cancel my order after it has been placed?
You can modify or cancel your order within 24 hours of placing it without any fees. Please contact our customer support team for assistance.

5. What should I do if I encounter technical issues on the website?
If you experience any technical problems, please reach out to our technical support team via email or phone. We are here to help resolve any issues promptly.

Billings

1. How are the service charges calculated?
Our service charges are based on the total value of your order and include a flat 6% service fee. Additional charges may apply for shipping and customs duties.

2. Are there any hidden fees?
No, we believe in transparent pricing. All fees, including service charges, shipping, and any applicable customs duties, are clearly outlined during the checkout process.

3. How do I know the total cost of my order?
The total cost, including item price, service charge, shipping fees, and any customs duties, will be displayed at checkout before you complete your purchase.

4. Can I set up a payment plan for large orders?
Currently, we do not offer payment plans. However, we are exploring flexible payment options to better serve our customers in the future.

5. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.